FAQs
Everything you need to know before, during, and after your cleaning appointment.
We’ve answered the most common questions from our clients across Charleston and surrounding areas — so you know exactly what to expect when booking with Rugs Cleaning.
From carpet and upholstery cleaning to service availability, pricing, and preparation, this page covers it all.
If your question isn’t listed here, feel free to contact us directly.
We provide professional carpet cleaning, upholstery cleaning (sofas, chairs, armchairs), mattress cleaning, rug cleaning, and commercial/office cleaning.
Yes. We serve homeowners, tenants, property managers, offices, and small businesses across the Charleston area.
We offer detailed cleaning for hard-to-reach areas, including floors, kitchens, baseboards, and bathrooms — available upon request.
We use high-powered extraction machines and professional tools that remove dirt, stains, and allergens deep within the material.
Yes, we use eco-friendly and non-toxic cleaning products that are safe for children, pets, and sensitive individuals.
We primarily use hot water extraction (steam cleaning), which is highly effective and recommended by most carpet manufacturers.
No. We assess the material and choose the correct method to ensure safe and effective cleaning.
Most cleanings take between 1–2 hours, depending on the size and number of items.
Drying usually takes between 4–8 hours for upholstery and 6–12 hours for carpets, depending on ventilation and humidity.
It’s preferred, but not mandatory. We only need access to the area and instructions if you won’t be present.
Prices vary by item size and condition. Contact us for a free quote tailored to your specific needs.
Yes. We offer fast and free estimates by phone, text, or through our website.
We accept cash, check, Zelle, and Venmo.
For large jobs or remote areas, a deposit may be requested. Most standard services do not require one.
We recommend booking 2–3 days in advance, but same-day or next-day availability is sometimes possible.
Yes. We kindly ask for at least 24 hours’ notice for cancellations or rescheduling.
We operate on Saturdays until 2pm. Sunday service is not available.
Please remove small objects from the area, secure pets, and ensure easy access to the space.
Light furniture may be moved if necessary. Heavier items like beds and large sectionals should be cleared in advance or discussed beforehand.
We remove most stains, but results depend on the type and age of the stain. Some permanent damage may not be reversible.
We offer a satisfaction guarantee. If you’re not happy, we’ll return to re-clean the area free of charge.
Yes, but we always inform the client of realistic expectations based on the condition of the material.
We serve Charleston, South Carolina and surrounding areas within a 50–55 mile radius.
This includes: Mount Pleasant, North Charleston, Goose Creek, James Island, Daniel Island, Summerville, Ladson, Hanahan, Moncks Corner, Ridgeville, Hollywood, Seabrook Island, Kiawah Island, Folly Beach, Isle of Palms, Jones Island, Ravenel, and Huger.
If you’re located nearby and unsure whether we cover your area, feel free to contact us directly — we’ll confirm availability right away.
We may consider jobs outside the 50-mile radius, depending on size and availability. Contact us to check.
We recommend professional cleaning every 6–12 months, depending on use, allergies, pets, and lifestyle.
Yes. We offer flexible options for monthly, quarterly, or seasonal cleanings.
Yes. We assess each rug individually to determine the safest and most effective method.
We do not provide water restoration. For flood or major water damage, contact a certified restoration service.
Still have questions?
Contact us directly — we’re happy to help you choose the best cleaning service for your home or office.